POLICIES & GUIDELINES
1 Must Read
3 Garments, Blanks, Shirts & Pieces
6 Packaging, Shipping & Receiving
Our standard turnaround time for screen printing is currently 10 business days from the time that we have an approved quote,final design files and the invoice total has been paid. The term “standard turnaround” refers to orders which are our standard prints and don’t include additional services on the order. Some of our services and printing methods will add to the standard turnaround time. Rush Fees may apply to orders needing a quicker turnaround time than what our standard turnaround time offers. Droplet Printing will not be held responsible for missing deadlines due to weather conditions, power supply interruptions, vendor shortages and errors, shipping errors, or any acts of God. If we expect or foresee any problems in advanced, we will be sure to notify you and work with you to rectify them.
100% (or at least 50%) of the invoice payment should be paid against the approved quote to be considered a submitted order. The turnaround time for your order will not begin until the payment has been made. The total payment is advised as we will not ship out any goods until the full 100% has been cleared, this could add to your delivery time. We accept many payment methods, ask us about these options.
Orders that require an in-hands date sooner than our standard turnaround time (per the order specs and services) are subject to rush fees.
Droplet Printing will not be held responsible for shipping issues once your order has left our facility.
Artwork Creation & Ownership
Any artwork you submit to us for printing, that is not being created by Droplet Printing, is owned by you or its rightful owner, not Droplet Printing. We will not reproduce your artwork, trademarked or not, without you or the rightful owner’s consent.
Art not supplied in print ready format, as specified in our File Prep section, is subject to be billed at our current rate. We will always give you an estimate before doing this work. Any art preparation done is the property of Droplet Printing.
All artwork must be approved via an emailed digital mockup. Upon receiving your initial mockup, you will be allowed one additional set of revisions free of charge. Any additional revisions past that point will incur an additional Art Preparation fee to be billed at our current rate. We will not be responsible for errors, misspelling, or otherwise in approved digital mockups and artwork.
GARMENTS, BLANKS SHIRTS & PIECES
Out of Stock Items
Droplet Printing will not be responsible for items that are out of stock. All purchasing of product is done on an orderbyorder basis. Very few goods are stocked at our facilities. We do our best to provide you with an accurate inventory prior to your order being placed, but we cannot “hold” goods from the time you receive a quote to the time you actually place the order. Should items become out of stock, we will do our best to find a replacement and get it approved by you prior to using it for your order.
Droplet Printing is not responsible for manufacturer defects such as garment color inconsistencies, mislabeled sizes, loose stitching, label inconsistencies, or other garment defects. We do our best to inspect the garments as they are printed, but we cannot guarantee each garment.
Droplet Printing will not be responsible for you not liking the garment printed on or the printed artwork. We do our very best to make sure you have selected a garment that you will expect and matches your needs. If there’s any doubt about whether you’ll like the selected garment, we recommend ordering a blank sample first. Please keep in mind that ordering blank samples will push back the turnaround time. Blank samples are available for purchase, but are not refundable or transferrable towards a full production run.
All shirt sizes in an order will be printed with the same image size unless otherwise requested. Different image sizes being printed on different shirt sizes will be treated as a new order and priced as such.
Seam, Collar and Zipper Printing
We do our very best to produce the best looking prints anytime we pull a squeegee. However, printing on or over any seams, collars, pockets, zippers or otherwise is subject to distortion, print imperfections, and/or other small inconsistencies. We will let you know if there is any risk of this ahead of time, so you can edit your design accordingly.
Since water based and discharge inks actually dye fabric and are not plastic inks sitting on top of the shirt, we will not be responsible for fading or weathering of goods. Once a print leaves our facility, we are not in control of the elements a print will endure, such as wash temperature, abrasiveness, soaps and chemicals, etc. and therefore can not guarantee the wash down and weathering of the product.
We print with the highest quality products and equipment available for water based ink. We take great pride in the quality of our work. That being said, very small amounts of wash-down on ink colors could be expected with each additional wash since fabric will fade with additional washing.
In order to ensure image longevity and vibrancy, we recommend “machine wash cold, tumble dry low” for all water based ink prints. All goods should be washed before wearing.
We will do everything we can to ensure images are printed in a consistent location on all garments within a run. However, small variations should be expected.
Ink Color & Pantone Matching
Due to the nature of water based and discharge inks, we cannot guarantee requested Pantone colors. We cannot guarantee ink colors based on visual mockups alone. We recommend checking the colors given against a Pantone book. Monitors can vary significantly from one computer to the next. Please check a Pantone book for color accuracy.
Style Change Minimums
Garment style or garment color changes are allowed.
Printed Sample Policy
Printed Samples are available with the following pricing and terms:
• One design: 100.- euros and 50.- per color after that.
Hoodies and other certain sample pieces could be an additional charge.
PACKAGING, SHIPPING & RECEIVING
If you have a specific deadline (in- hands date) for your order that is sooner than what our standard turnaround time would deliver, please notify your Account Executive immediately. Orders needed sooner than our standard turnaround time for your order may incur a rush fee.
We ship via UPS. A tracking number will be sent to you shortly after your order has left our facility. Droplet Printing will not be responsible for shipping transit complications for any reason such as errors, weather, strikes, or otherwise. Shipping time is not included in our turnaround times. Shipping expenses are the sole responsibility of the client and will be added to your invoice unless otherwise agreed upon prior to your order. Shipping costs are not normally included on quotes. Droplet Printing assumes no responsibility for goods once they have left our facility. We will not be responsible for shipping to a wrong address if it was listed on your quote and you failed to correct the address upon quote approval.
All orders will be bulk packaged, generally folded by the dozen, unless stated otherwise.
Checking Your Order
Please check your order and notify us of any problems within 72 hours of delivery. We will not be responsible for error orders after 72 hours.
Removing Tear-away Tags/Labels
If your shirts come with tear-away tags, we will tear those out free of charge. Please be aware that tear-away tags may leave small pieces of the tag in the shirt seam. Unless you have paid for tag removal service, we are not responsible for removing all pieces of the tag, should some remain in the seam. If you want them unsewn for removal, thus eliminating the chance of the tear-away remnants, standard manufacturer tag removal fees and turnaround time will apply.
Blank Apparel Orders
If you choose to order “Blank Apparel” before placing your full production run, you will be limited to 5 garment pieces at full retail costs.
We enjoy showing off your product and our craft to the world. It’s a great way to showcase our skills and send some of our followers and fans your way as well. We do this by taking photos and posting them online via social platforms, such as, but not limited to, Instagram, Facebook, Twitter, and Google+. Please be sure to notify your Account Executive when placing your order if you are not comfortable with us photographing and sharing your shirt socially. If you do not notify us, we will assume that we have your full permission to post photos of your shirt(s) online.
Quotes & Estimates
Quotes, or estimates, are good for 30 days unless stated otherwise. This term is subject to seeing final artwork to confirm any quotes. Final invoices will reflect the quantity shipped, not the quantity quoted
We fully stand behind our work. If for any reason we make a mistake printing your order and it is not what was agreed upon and falls outside of these Print Policies & Guidelines, we will gladly reprint your order within 10 business days. We do not offer refunds.
Terms & Conditions
Print Policies & Guidelines may also be referred to as Terms & Conditions and vice versa. Droplet Printing reserves the right to change its Terms & Conditions at any time without notice.
Droplet Printing will observe the following holidays for the year 2013 & 2014. These days will not count as production days towards turnaround times.
• January 1, 2014 – New Year’s Day
• December 24, 2014 – Christmas Eve
• December 25, 2014 – Christmas Day
If you have any questions regarding our Print Policies & Guidelines, please call or contact us before placing your order. Our goal is to set clear expectations to ensure our working relationship is pleasurable for all parties involved. Thanks again for working with us, let’s have some fun!